Lukki Privacy Policy

At Lukki Casino, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store, and safeguard your information when you visit lukki.com, register for a Lukki casino login, use our Lukki app, or otherwise interact with our services. By creating an account or continuing to browse our online casino Lukki, you acknowledge that you have read and understood this policy. We are operated by Just Entertainment B.V., registered under No. 160603 at Scharlooweg 39, Willemstad, Curaçao, and licensed under the Curaçao Gaming Authority OGL/2024/164/0246.

Information We Collect

We collect several categories of information to provide a secure and personalized experience across Lukki online casino. When you complete Lukki casino sign up, we ask for accurate personal details, and we may later request supporting documents to verify your identity in line with our licensing obligations.

• We gather registration data including your name, date of birth, email address, phone number, residential address, and preferred currency
• We collect identity verification documents such as government-issued ID, proof of address, and payment verification when required for withdrawals
• We record transaction history, including deposits, withdrawals, and details related to any Lukki bonus codes or Lukki casino promo code redemptions you use
• We track your gaming activity, including games played, wagers placed, and session duration, to improve our services and calculate loyalty points
• We automatically collect technical data such as your IP address, device type, browser information, and operating system whenever you access our Lukki online casino login page or use the Lukki casino app
• We log communications you have with our support team via live chat or email

Cookies and Tracking Technologies

We use cookies and similar technologies to remember your preferences, keep you signed in after your Lukki login, and analyze how visitors use our website. These tools help us understand which features of Lukki casino online are most popular and allow us to tailor promotions, including offers such as the Lukki no deposit bonus, to your interests. You can adjust your browser settings to limit or block cookies, though doing so may affect certain functionalities of our platform.

How We Use Your Information

We use the information we collect for legitimate business purposes connected to operating a safe and compliant casino Lukki platform. Our primary uses include the following.

• We use your data to create and manage your account, process your Lukki casino login credentials, and verify your identity and age
• We use your financial information to process deposits and withdrawals, including monitoring Lukki casino withdrawal time and preventing fraudulent transactions
• We use your contact details to send you account notifications, security alerts, and, where you have opted in, marketing communications about new promotions, tournaments, and Lukki bonus codes
• We use gameplay data to administer our Yacht Club loyalty program, calculate redeemable points, and determine your eligibility for VIP Paradise benefits
• We use aggregated and anonymized data to conduct internal analytics, prepare reports for regulators, and improve the overall experience across our Lukki app and desktop platform
• We use your information to detect and prevent bonus abuse, money laundering, and other prohibited activities as outlined in our terms and conditions

Legal Basis for Processing

We process your personal data based on several legal grounds. We rely on the performance of our contract with you when we manage your account and process transactions. We rely on our legitimate interests when we conduct fraud prevention, security monitoring, and service improvement. We rely on your consent when we send marketing communications, and you may withdraw that consent at any time. We also process data to comply with our legal and regulatory obligations under our Curaçao gaming license.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information with trusted partners who help us operate our services effectively.

• We share data with payment processors and financial institutions to complete deposits and withdrawals through methods such as cards, e-wallets, bank transfers, and cryptocurrency processing
• We share information with identity verification providers to confirm your age, residency, and eligibility to play in your jurisdiction
• We share data with regulatory authorities, including the Curaçao Gaming Authority, when required by law or to demonstrate compliance
• We share limited data with marketing and analytics providers who assist us in understanding traffic patterns and improving our promotional campaigns
• We may disclose information to law enforcement agencies if we are legally compelled to do so or if we suspect fraudulent or illegal activity

Restricted Territories and Data Handling

Our services are not available to residents of certain restricted countries, including the United States, United Kingdom, Netherlands, Spain, Italy, France, Germany, and several other jurisdictions listed in our terms and conditions. If we determine that you are accessing our platform from a restricted territory, we reserve the right to suspend your account, and any personal data collected may be retained solely for compliance and audit purposes. Separately, we apply bonus restrictions based on citizenship for a number of countries, and we may request proof of address to confirm your residency before releasing any winnings.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, tax, and regulatory obligations. If your account becomes dormant after 120 days without login activity or transactions, we may apply a monthly maintenance fee as described in our bonus terms, and we will continue to retain your data in accordance with applicable recordkeeping requirements. Once retention periods expire, we securely delete or anonymize your information.

Data Security

We take data security seriously and implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We encrypt sensitive data during transmission, restrict internal access on a need-to-know basis, and regularly review our security protocols. While we strive to protect your data using commercially reasonable safeguards, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, and we are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal data we hold about you
• You have the right to request correction of inaccurate or incomplete information
• You have the right to request deletion of your data, subject to our legal retention obligations
• You have the right to object to or restrict certain types of processing, including direct marketing
• You have the right to withdraw consent at any time where processing is based on consent
• You have the right to lodge a complaint with a relevant data protection authority

To exercise any of these rights, you can contact our support team at support@lukki.com, and we will respond to your request within a reasonable timeframe.

Third-Party Links

Our website and Lukki casino app may contain links to third-party websites, including game provider platforms and payment processors. We are not responsible for the privacy practices of these external sites, and we encourage you to review their respective privacy policies before providing any personal information.

Children's Privacy

Our services are strictly intended for individuals who meet the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors, and if we become aware that we have inadvertently collected such information, we will take immediate steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes, we will notify you through our website or via email. We encourage you to review this policy periodically so you remain informed about how we protect your data at Lukki Casino.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to our dedicated support team. We offer live chat support available 24/7, a comprehensive FAQ section, and email assistance at support@lukki.com. We are committed to addressing your privacy concerns promptly and transparently.